Contact us

You want to contact us?

Contact for guest inquiries only:

Are you or have you been our guest and would like to ask us a question? Then please send our guest service an email to [email protected] or call us on the following number +49 800 7263333.

Our service hours are: Daily (Mon-Sun) 09:00 - 17:00.

Important information for our guests

Our guest service will not be available by telephone on the following days:
- 25 December 2025
- 26 December 2025
- 1 January 2026

Please send us your enquiry by email during this period. We will deal with it as quickly as possible and get back to you as soon as we can.

Thank you for your understanding and patience!

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